shipping & returns
Orders are processed in 2-3 business days. Once processed you will receive your order within 3-10 business days. Delivery of orders will be between 9am to 5pm Monday to Friday.
All orders are shipped by DHL on business days (Monday to Friday) excluding public holidays.
We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfilment by ambas and transfer of responsibility in the same way.
If you are not in when your parcel arrives, the carrier will leave a card telling you how to pick up your order or rearrange delivery.
We are unable to ship to PO Boxes and military addresses.
Ambas is not responsible for delays in shipping or delivery due to force of nature or other uncontrollable events.
SHIPPING COSTS AND TRACKING
Shipping is charged on a flat rate basis, regardless of the weight of your order.
Express delivery services are available for most of the countries that we ship to.
Once you have entered the delivery destination, shipping costs are calculated automatically at checkout page.
Tracking is available on all DHL Delivery services. You will receive a despatch confirmation email with a tracking link for your parcel so you can follow its journey.
CUSTOMS AND IMPORT DUTIES
Any customs or import duties are charged once the order reaches its destination country and must be paid by the recipient of the order. We have no control over these charges and cannot predict what they may be.
Customs policies and charges vary widely from country to country - we recommend that you contact your local customs office for further information. Where customs charges are due, this may impact the time it takes your parcel to reach you.
If you are not completely satisfied with your ambas online purchase, you may send it back to us for an exchange or a refund (this does not include Sale merchandise which is final and does not get exchanged and for hygiene reasons all swimwear cannot be returned or exchanged unless faulty). All items are quality controlled and checked for any faults before they are dispatched to customers. Should you receive an item that is not in perfect condition please contact us immediately.
- You must email email@example.com prior to sending the return.
- Sale merchandise is Final Sale. No exchanges or returns will be accepted.
- Items should be returned new, unused, and with all ambas garment tags still attached. Returns that are damaged, soiled or altered may not be accepted and may be sent back to the customer
- Where provided, belts and any packaging such as labels, tags and dust bags should be included with your return
- Please email firstname.lastname@example.org if any of your purchases have been delivered without ambas tags.
- All items returned should have a Return Authorization (RA) number. Unidentified returns may be returned to the sender.
- Briefs, swimming costumes and bikini bottoms should be tried on over underwear. Returns may not be accepted if items are soiled, and may be sent back to the customer.
- Faulty goods: Goods are classified as faulty if they are received damaged. Please note that items that are damaged as a result of wear and tear are not considered to be faulty.
- If you would like to exchange a faulty item, please be aware that we can only replace it for the same product in the same size, subject to availability. You will receive a full refund if the item cannot be replaced.
- For all faulty items outside of our Returns Policy, please contact email@example.com
- Colors: We have made every effort to display as accurately as possible the colors of our products that appear on the ambas website shop. However, as computer monitors vary, we cannot guarantee that your monitor's display of any color will be completely accurate.
- Returns must be returned within 14 days of the original ship date and should be sent with the prepaid label.
- Exchanges/Refunds are processed within 7 days after we receive the merchandise. You will receive a confirmation by email when your exchanges/credits are processed.
- We do not refund original or return shipping costs. Shipping costs will only be refunded when the return is a result of our error or damaged merchandise.
- We have the right to deny credits if the merchandise returned does not meet our return policy requirements.
HOW TO RETURN OR EXCHANGE
Making a return or exchange is easy. Just make sure you request a Returns Authorization (RA) number and send your item(s) back to us within 14 days of the original ship date.
RECEIVING YOUR RA NUMBER
- explain the reason why you want to send your item(s) back.
- If item is faulty, please provide reasons why.
- If you would like to exchange an item because the fit isn’t right, please advise the replacement size.
- Please note that we are only able to offer size exchanges.
- If you wish to exchange your item for an alternative style, we suggest that you return it for a store credit and purchase the new piece separately.
- To request a refund, advise how you would like to be credited. This needs to match the original payment method used. Please note, store credit is valid for one year from issue date.
- You will then receive an email containing your RA number. Where provided, belts and any packaging such as labels, tags and dust bags should be included with your return.
- Once you have received your RA number, simply send back your item(s) using our collection service..
- Book a collection with DHL by visiting www.dhl.com and selecting your country to find the telephone number of your nearest DHL.
- Sign the returns pro forma invoice that you received with your order (and fill in the DHL air waybill if applicable). Please leave your package open until the driver has checked the contents.
- You will be notified by email once your return has been received and processed
- We recommend that items are returned from the same country to which they were delivered. This ensures that your return reaches us promptly. Orders sent back from a different destination may incur additional charges or be delayed by customs.
- Returns will be credited to the original credit card account minus the amount of the return shipment.
- If you have any questions please email firstname.lastname@example.org
RECEIVING A REFUND
- Your refund will be credited to the original purchaser's credit card and will include shipping costs for faulty items.
- Shipping costs will not be refunded for items returned using our collection service.
- Customs duties and sales taxes are non-refundable through ambas. However, you may be able to recover these by contacting your local customs bureau directly. As this may not be available for all countries, we recommend that you hire a customs broker if you wish to claim back duties on returned merchandise.
- Please note card refunds may take up to 10 business days for your bank to complete, depending on their processing time. This can vary greatly between card issuers, and unfortunately we are unable to influence this.